24/7 Emergency Service in Bucks County, MontCo & Philadelphia
An emergency is anything that gets worse by the hour: water running where it should not, sewage coming up, no heat in a freeze, an outlet that is smoking. The line is answered around the clock and the technicians who take the calls are the ones who do the scheduled work. What follows is what to do in the minutes before the truck arrives, and what counts.
What that covers
Burst Pipes
A burst pipe can flood your home in minutes. We respond fast, shut off the water source, and make emergency repairs to stop the damage.
Flooding & Water Damage
Sewer backups, appliance failures, or flooding from broken supply lines. We stop the source and begin mitigation immediately.
No Heat
Heating failure in the winter is a health emergency. Our HVAC technicians respond 24/7 to get your heat back on — same day whenever possible.
No Air Conditioning
AC failure during a heat wave is dangerous, especially for the elderly or young children. We offer 24/7 emergency HVAC service with no extra charge.
Electrical Hazards
Sparking outlets, tripping breakers, burning smells, or exposed wiring are electrical emergencies. Do not ignore them — call us immediately.
Sewage Backups
Raw sewage in your home is a serious health hazard. We clear sewer blockages and backups around the clock.
Gas Leaks (Coordination)
If you smell gas, leave immediately and call 911 and your gas company first. Once safe, call us and we’ll handle all follow-up plumbing and connection work.
Water Heater Failure
No hot water or a leaking tank? We stock common water heater models for same-day replacement when possible.
What a call includes
- Burst and frozen pipes, failed water heaters, flooding from a supply line
- Sewage backups and main-line blockages
- No heat, no hot water, no cooling in dangerous weather
- Electrical hazards: sparking, burning smells, tripping mains, water in the panel
- Sump pump failure during a storm
- Follow-up after a gas leak, once the utility has made the house safe
- Stopping the damage first, then the permanent repair
What people describe
- A pipe let go in the night and the basement is filling
- The water heater is leaking from the tank and will not stop
- Sewage is coming up through the basement floor drain
- The heat went out and the house is dropping toward freezing
- A breaker will not stay on, or an outlet is hot and smells
- The sump pump stopped in the middle of the storm
- There is a smell of gas — see the first line below
How a visit goes
- 01
Stabilize
The first priority on arrival is stopping the damage: the main shut, the circuit killed, the line cleared, the water off the floor. That comes before any diagnosis of why it happened.
- 02
Diagnose
Once the house is safe, the cause: the split in the pipe, the failed component, the blockage, the fault. The technician tells you what they found in plain language and what it would take to fix it properly.
- 03
Repair, or make safe
Where the permanent fix can be done on the spot, it is. Where it cannot — a part that has to be ordered, a replacement that needs daylight — the house is left safe and as functional as possible for the interim, and the return visit is scheduled before the truck leaves.
- 04
Sign-off
You are shown what was done, what is temporary if anything, and what to watch. The record goes to the office so the follow-up does not start from zero.
When it is an emergency, call
All of these count. Do the first thing on each line, then call — it is what we would say on the phone.
- Smell of gas: get everyone out, touch no switch or phone inside, call the gas company from outside, then us
- Water where it should not be: shut the main — clockwise until it stops — then open a low tap
- Sparking, smoke or a burning smell: kill the breaker, or the main if unsure; never stand in water to reach a panel
- Sewage coming up: stop using every drain and toilet in the house
- No heat in a freeze: check the thermostat and the switch on the furnace; open cabinets on outside walls
Before we get there
Whatever is happening, this is what we would tell you on the phone. Do this first, then call (215) 788-0803.
If you smell gas
Get everyone out first. Do not touch a light switch, a plug, or your phone while you are inside — a spark is a spark. Once you are outside and clear, call the gas company, then call us.
Water going where it should not
Shut the main off. In most houses around here it is where the line comes in — a basement wall, a crawlspace, or a box near the meter out front. Turn it clockwise until it stops, then open a low tap to drain what is left in the pipes.
Sparking, burning smell, or water near the panel
Kill the breaker for that circuit, or the main if you are not sure which one it is. Do not stand in water to reach a panel. If it is already wet, leave it and tell us on the phone.
No heat
Check the thermostat is calling for heat, then check the switch on the furnace itself — it looks like a light switch and it gets knocked off more often than you would think. If the house is dropping below freezing, open the cabinets under sinks on outside walls.
None of this is a repair — it is buying time and keeping the damage small until somebody with the right parts is standing in front of it.
Questions people ask
- What counts as a plumbing emergency?
- Anything actively causing damage or removing an essential service: a burst pipe, a water heater leaking from the tank, a sewage backup, no water to the house, or a main valve that will not close. A dripping faucet is not, and a slow drain usually is not — but a slow drain that has become a backup is.
- Is no heat really an emergency?
- In freezing weather, yes. Pipes freeze and split in a house that has lost heat, and for the very young, the elderly and anyone unwell, a cold house is a health risk. If the house is holding above freezing and everyone is well, it can often wait for morning; if not, call.
- What should I do about a gas smell?
- Leave. Do not operate a light switch, a phone, or anything electrical while inside — a spark is a spark. Once outside and clear of the house, call the gas company's emergency line, and call 911 if the smell is strong. A plumber comes after the utility has made the house safe, for the repair.
- How do I stop water in an emergency?
- Find the main shut-off: where the service enters — a basement wall, a crawlspace, a utility closet, or a box at the meter outside. Turn it clockwise until it stops, then open the lowest tap in the house to drain the pipes. If the valve will not turn or will not seal, the curb stop at the street is the next step, and the water company or a plumber can close it.
- What happens if the permanent repair cannot be done tonight?
- The house is made safe first — water off to the failed section, the circuit isolated, the line cleared — and left with as much working as possible; often the rest of the house has water while one line is capped. The permanent repair is scheduled before the technician leaves, and the follow-up starts from the notes, not from scratch.
Emergency by town
The same crew in every one of these — and a page on what emergency work looks like in each town's houses. Distances are straight-line from our Levittown yard.